Best Intentions

This is a little silly, but I just felt the need to share.  Today we received an unsolicited replacement book from another library (to replace a billed copy).  It was a very nice gesture, however the book arrived water damaged and covered in mold.  How do you politely say thanks but no thanks for that?

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2 Comments on “Best Intentions”

  1. thedonofpages Says:

    Yes, I would mention it to them in a polite, low key manner. It could be that the damage happened during shipping, and the shipper is covered by insurance. No matter who takes the loss, what is important is to prevent damage like this from happening again. That means figuring out how the damage occurred.

  2. geekylibrarian Says:

    Good advice generally. But in this case the item came in loose in one of our interlibrary loan delivery bins, and was the only item there is such a condition. I’m inclined to think it was in its present condition prior to being shipped.


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