The Dance

Still feeling sickly, but the Librarians who LibraryThing forum gave me a good laugh today which helped.  To paraphrase Tim Spalding, those who publicly embarrass librarians ought to be stabbed with pencils.

But on a more serious note, the forum went off on a valuable tangent comparing reference interviews to tech support calls.  I can definitely sympathize with all those who get annoyed at fighting through the idiot IT questions (yes it’s plugged in, yes I’ve tried rebooting, etc…) in order to obtain some real help.  What the forum points out is that librarians do the same thing when they’re behind the desk.  It’s a necessary evil really, but I don’t think we always consider the plight of a sufficiently advanced patron who may still need assistance from us.

I know plenty of librarians who do ask “what have you tried already?” as part of their reference interviews, but it’s really easy to skip that step.

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