I’ve spent a lot of time lately thinking about technology in the library and the relationship staff members have with it. Don’t get me wrong, us librarians are pretty techno-savvy, but I don’t think we’re fully comfortable with the tools at our disposal. We use the technology, but we never play with it, and there’s often a subconscious need to coddle it.
My number one rule where computer are concerned is that you shouldn’t be afraid to break something. Hardware is replaceable and software can be reset. So stop worrying!
I think there’s also a worry about the lack of familiarity staff members may have with some programs. It’s impossible to be an expert at everything, and every now and then a patron is going to come up to the desk and throw you a curve. But even then you might be able to fake it. It’s taken some time but developers finally seem to have worked out that devices ought to be user friendly and follow some standards. If you know your way around something like Word you can probably figure out how to trouble shoot 90% of the software out there.
So to repeat, my advice is to start playing. Find an excuse to sit down behind a workstation, not because you have to do accomplish something on it , but because you want to see what it’s capable of.