Survey Madness Part II

Last week I posted about results of our patron recent patron satisfaction survey.  But at that time we hadn’t sorted through the slew of comments we received.  So guess what I’ve been working on for the last few days.

36 pages later we at least have them in some sort of (possibly) useful order.  The comments themselves are definitely interesting.  According to the more frequent comments we’re a great asset to the community, however:

We could do a better job of customer service

We need more parking

We need more/faster computers

We need more dvds/audiobooks/graphic novels/music

and we need to tell people to be quieter in the building

As you might imagine that last one bugs the hell out of me.  Particularly because most of those comments included things like the library should not be a social place and that quite a few of our (noisier) services are inferior uses of the library compared to traditional research.

We spend so much time trying to become a modern library and quite a few patrons seem to want us to resist those changes.  We even had multiple commenters request that we bring back the card catalog!  ARGGGHH!

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2 Comments on “Survey Madness Part II”

  1. zandperl Says:

    Hah, card catalogs! Regarding the noise level, if you don’t already designate quiet and noisy zones, perhaps you should consider doing so. People do still use libraries as places to study individually, or to have quiet for concentration for other reasons. This may be more common in school/college libraries, but I don’t think it’s unheard of at public libraries.

  2. geekylibrarian Says:

    There’s definitely something to be said for quiet areas, and one person actually suggested in a comment instead of just complaining about the noise.

    Sadly, our library was designed with an open floor plan, so the best we can really manage for a quiet area is the corners. Granted it might be fun to ask a researcher to go sit there for a bit 🙂


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