Survey Madness Part III

We finally got around to discussing our survey results at our planning committee meeting today.  The ensuing discussion was actually incredibly fruitful.  

The trends I commented on earlier were put into a slightly different perspective ones the group had a chance to pour over the data.  In particular the slew of negative comments were counterbalanced by the incredibly positive feedback scores we received.  But that’s not to say the negative comments will be ignored.  Everyone present took them to heart, in particular the ones about our poor service.  But we’re also focusing on the noise level, the lack of awareness of many of our services, and the quality of our a/v collections

All of which means that we’re finally ready to get down to the business of charting our future.  Looking forward to it.

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