Posted tagged ‘troubleshooting’

Two Days of Angst

September 12, 2008

This week had a really rough ending for me.  On Thursday we were without internet for about 4 or 5 hours consortia wide.  Then today 4 of our computers that are configured slightly differently than the rest only had intermitant access, with no discernable explaination.  So I’ve spent a lot of time over the last two days talking to tech support people and network administrators (who still seem to feel that our problems today were due to 4 simultaneous network card failures).

Frustration abounded.  The network people had no idea why things weren’t working, I couldn’t find anything wrong on my end, and everyone else in the building, both staff and patrons, were annoyed that there were no explainations to be had from any of us (and no idea when things would get fixed).

And then I saw this great little article on how to talk to your IT person, and it just sumed up an awful lot of the last two days for me.